Summary: The Retail Sales Associate is responsible for providing excellent service to all customers through direct salesmanship, and prompt and courteous service; completing each transaction in a quick and efficient manner, minimizing delays to the customer; developing thorough knowledge of all merchandise carried in the store(s) and offering selection guidance to customers; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Lead Retail Sales Associate or the Store Manager / Assistant Store Manager. Essential Functions: * Performs all functions relating to the handling of merchandise or cash in accordance with corporate policies * Administers all point of sale opening and closing procedures in accordance with corporate policy * Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind * Ensures that all customers receive receipts on all purchases * Communicates all merchandise needs or issues to appropriate supervisors * Contributes to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise, following visual merchandising guidelines, and general store housekeeping duties * Participates in physical inventory counts as required Qualifications Minimum Qualifications, Knowledge, Skills, and Work Environment: * Customer service and cash handling experience preferred * Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers * Requires the ability to lift and/or move up to 40 lbs * Requires the ability to bend, twist, and stand to perform normal job functions * Experience in retail merchandise sales preferred Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW) Phoenix, Arizona Phoenix, AZ
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