Retail Wireless Associate - Mesa, AZ - Req. # : 70848Share this job as a link in your status update to LinkedIn.This details all the information about the job posting. To submit your rsum/CV, click on the ''Submit your Rsum/CV to this Job'' button.LocationMesa, AZ, US 85206Travel0Career LevelEntry, 0-2 years of experienceEducationHigh School Diploma/GEDCategoryRetailJob DescriptionRetail Wireless Service Associates will:* Provide a high level of technical customer service support at a Device Support Center.* Meet minimal sales goal for non-commissioned up-selling of accessories and enhanced features.* Establish strong rapport and trust with customers.* Program, troubleshoot and test cell phones and accessories.* Instruct customers on proper use of cell phones and equipment.* Accurately document customer interactions in multiple platforms.* Perform opening and closing duties within the Device Support Center.* Provide direction, training and support to other associates, as needed.Job RequirementsKey Requirements* One year of customer service and/or retail experience.* Proven record of consistently providing positive customer experiences.* An interest in selling and a desire to learn sales techniques in a non-commissioned environment.* Comfortable navigating in Windows operating systems.* Possess excellent verbal and written communication skills.* Strong attention to detail.* Professional, neat appearance.* Ability to work retail hours, which may include rotating schedules nights, weekends, holidays and some overtime.* High School Diploma or equivalent.* Ability to pass a complete background verification including but not limited to: Education, Employment and Criminal.Retail Technical Services, a Flextronics Company, is an Equal Opportunity Employer.
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